Can EloERP track IMEI or serial numbers for each device?

Yes. Serialised inventory records the IMEI or serial of every unit from the moment it is received until it is sold, so each device is fully traceable.

Can it manage warranties and returns?

Yes. Because each sale links the serial number to the customer and date, staff can confirm warranty eligibility and process returns without disputes.

Does it handle repair and service jobs?

Yes. You can open a service job against a device serial, add the parts consumed and labour, and bill it all on one compliant tax invoice.

Is Authorized Service Center Management Software cloud-based?

Yes. EloERP runs in the cloud — use it from any browser or device with automatic updates and daily backups, with nothing to install on-site.

Can it run multiple authorized service center branches?

Yes. Run unlimited branches with central catalogs, stock transfers between locations and consolidated owner reporting across every outlet.

Is it FBR, ZATCA, MyInvois & UAE compliant?

Yes. Built-in FBR Digital Invoicing (Pakistan), ZATCA Phase-2 (Saudi Arabia), MyInvois (Malaysia) and UAE FTA e-invoicing produce compliant, QR sales-tax invoices at the counter — local tax compliance is built in, not bolted on. Based in another country? We can add your local tax and e-invoicing rules on request.

Can I import my existing data?

Yes. Our team helps import your products, customers, suppliers and opening balances so you start authorized service center operations on real data, not a blank system.

Plans scale from a single counter to a multi-branch authorized service center — start with a 14-day free trial, no setup fees, and see full pricing before you commit.

Authorized Service Center Management Software

Repair management + POS

Run your repair counter without the sticky notes

EloERP runs your whole authorized service center on one screen and one database — bookings, the live job board, staff and commissions, the till, parts, customer messages and a real accounting ledger. From drop-off to hand-over, every device is a live ticket you can see — with the passcode, the fault, the parts and the warranty all in one place, and cash and commissions reconciling behind the scenes.

Speaks your trade: Technicians·Benches·Repair Tickets

The live board

Your whole workload on one board

Every repair ticket is a card moving left-to-right through the stages you name. See at a glance what’s waiting, in progress, in QC and ready — advance a job with one tap and the customer stays in sync. Every move is audit-logged with who and when.

IMEI & serial capture
Liquid-damage flag
Diagnostics QC
Parts from stock
Warranty & free re-repair
Passcode never printed

EloERP · Job BoardLIVE

Received1

RT-2048iPhone 13 · screen

Under Repair2

RT-2041Galaxy S22 · battery

RE-•••+ 1 more

Testing / QC1

RT-2036MacBook Air · board

Ready1

RT-2030Redmi Note · charging

Customer self-service

A live tracking link on every ticket

The printed slip carries a QR the customer scans with their phone camera — no app, no login. They watch the live status, the estimated-ready time and the balance due, on a page branded as yours. “When will it be ready?” calls turn into self-service.

No-login status page per job

Automated SMS / WhatsApp / email

Unguessable link — only their job

Track your jobRT-2041

Ready

Received
Under Repair
Testing / QC
Ready
Delivered

Ready byToday · 5:30pm

Balance dueRs 2,400

Scan the ticket QR to open

Digital intake

Capture exactly what your trade needs

The intake form is tailored to what you actually record at drop-off — so nothing is forgotten and disputes are settled by the record, not an argument. Attach diagnostics and QC checklists with a who/when tick-off, and add parts, labour and fees with live totals.

Trade-specific fields, fully editable

Checklists with who/when stamps

Estimate approval before spend

EloERP · Handset intakeRT-2048

DeviceiPhone 13 Pro · 256GB

IMEI / Serial3592••••••417

Passcode•••• (kept off print)

Reported faultCracked screen, no touch

AccessoriesSIM tray, case

Liquid-damageNo

QC checklist

Inspected on arrival

Estimate approved

Final QC before hand-over

Everything else, in the box

One platform instead of six apps

Booking, a job-ticket board, a POS, loyalty, an SMS service and accounting — replaced by one system where everything already talks to everything, tuned to your trade on day one.

A platform that becomes your trade

Pick your business type and EloERP re-labels itself — staff, resources and jobs read the words your team already uses.

Industry presets load a ready catalogue, stages, intake form and QC checklist in seconds
Vocabulary-as-data: “staff” read as Stylists, Technicians or Mechanics; “jobs” as Repair Tickets or Job Cards
Fully editable — rename anything, add or remove services, change fields and stages any time

Appointments & booking

A visual booking desk that never double-books a person or a resource.

Real-time clash prevention across staff and resources — no awkward overlaps
Walk-in queue tokens for busy, appointment-optional trades
Online / self-service booking against each staff member’s real working hours
Promised “ready-by” times, with overdue work flagged automatically

Live job board (kanban)

Your whole workload on one screen as cards moving through your stages.

One-tap status moves; the board and the customer stay in sync
Priorities & flags — Low / Normal / High / Urgent, with overdue jobs surfaced
Full audit timeline: every status change, note and hand-off stamped with who and when

Digital intake & QC checklists

Capture exactly what your trade needs at drop-off, and prove quality at hand-over.

Trade-tailored intake forms — device & IMEI, vehicle & plate, or hair & colour notes
Attach diagnostics, QC and delivery checklists with a who/when tick-off on every item
Line items done right — services, parts, labour and fees with live totals, discounts and tax

Staff, timers & automatic commissions

Assign the right people, measure real hands-on time, and pay commission without spreadsheets.

One lead plus any number of assistants per job
Timed work sessions feed honest utilization reporting
Commission captured at the point of sale automatically, per staff member
Roles & permissions give each person exactly the access they need

Customers, CRM & history

Rich profiles with every past job, plus the devices, vehicles or garments that matter.

Full visit / repair history one click away — repeat service and warranty checks are instant
Link a customer’s device, vehicle or item to their profile
One profile drives billing, messaging, loyalty, store credit and history

Point of sale & billing

A fast, touch-friendly POS that collects finished jobs and sells retail on one bill.

Collect a completed job straight at the till — no re-keying
Split payments — cash, card, gift card and store credit in any mix
A4 or 80mm thermal receipts with your logo, units and variations
Registers & shifts with X / Z reports so the drawer reconciles every shift

Gift cards, store credit & loyalty

Prepaid value and rewards built in — and booked correctly to your ledger.

Sell and redeem coded gift cards; balances draw down with no double-spend
Grant store credit for goodwill, refunds or trade-ins, tracked per customer
Earn-and-redeem loyalty points — a built-in reason to come back

Automated SMS / WhatsApp / email

Hands-off updates from “received” to “ready for pickup”, each personalised.

Templates with live variables — name, ticket number, item, total and a tracking link
Fires on booking, key status changes and completion — automatically
Opt-in and controlled: messaging only runs where you set a rule and an active channel

Customer self-service tracking (QR)

A private, no-login status page for every job — reached by a QR on the printed ticket.

Live status, estimated-ready time and balance due — no app, no login
Your brand, mobile-first, with a colour-coded status in your own wording
Safe by design — an unguessable link that shows only that customer’s job

Warranty & one-click claims

Stamp a warranty on completed work and honour returns in a single click.

Live “in warranty — N days left” badge (or expired) on every job
A covered return opens a FREE re-repair, carrying the original details forward
Every claim recorded and auditable, linked both ways to the original work

Parts, inventory & trade-in

Add parts from live stock; cost of goods posts to accounting automatically.

Search stock and add parts to a job with a live on-hand hint
Sell retail products next to services from the same stock
Take used goods in part-exchange, pay out as store credit or cash, and resell refurbished

Dashboards & real reporting

A live pulse of the business — revenue you can trust, and money still on the shelf.

Today’s revenue, jobs by stage, bookings and workload at a glance
Throughput, turnaround and staff utilization
Uncollected & overdue jobs surfaced so nothing sits forgotten

Built-in accounting — no second system

A real general ledger, included. Every sale, part, gift card and job posts automatically.

Revenue, tax, cost of goods, cash and liabilities land in the right accounts every time
Postings refused unless they balance — your books can’t quietly drift
No re-keying into separate software, no month-end reconciliation marathon

Multi-branch, cloud & secure

Run several outlets under one business, each rolled up for the owner.

Per-branch registers and staff; multi-currency pricing
Role-based permissions and fully isolated business data
Cloud — nothing to install on a back-office server; works on your existing hardware & printers

Capability	Spreadsheets	Generic POS	EloERP
One system for sales, stock & accounts	No	Partial	Included
Live multi-branch stock & reporting	Manual	Extra cost	Included
Built-in accounting	Separate	Add-on	Included
FBR, ZATCA, MyInvois & UAE-compliant invoices	No	Varies	Yes
Arabic / Urdu & multi-currency	No	Rarely	Yes
Your data, exportable anytime	—	Limited	Yes

Capability

Spreadsheets

Generic POS

EloERP

One system for sales, stock & accounts

Partial

Included

Live multi-branch stock & reporting

Manual

Extra cost

Included

Built-in accounting

Separate

Add-on

Included

FBR, ZATCA, MyInvois & UAE-compliant invoices

Varies

Yes

Arabic / Urdu & multi-currency

Rarely

Yes

Your data, exportable anytime

—

Limited

Yes

Authorized Service Center Management Software

Run your repair counter without the sticky notes

Your whole workload on one board

A live tracking link on every ticket

Capture exactly what your trade needs

One platform instead of six apps

A platform that becomes your trade

Appointments & booking

Live job board (kanban)

Digital intake & QC checklists

Staff, timers & automatic commissions

Customers, CRM & history

Point of sale & billing

Gift cards, store credit & loyalty

Automated SMS / WhatsApp / email

Customer self-service tracking (QR)

Warranty & one-click claims

Parts, inventory & trade-in

Dashboards & real reporting

Built-in accounting — no second system

Multi-branch, cloud & secure

Running an authorized service center on spreadsheets has a ceiling

Serial and IMEI numbers untracked

Warranty claims cause disputes

Fast price changes erode margin

Repair jobs get lost

The modules that run an authorized service center

Live stock, every location

Track every unit

Maker-checker controls

Job & project costing

Quote to cash, controlled

Procure-to-pay, in order

Books that post themselves

See it on your own data

Everything an authorized service center needs, included

From sign-up to selling in four steps

Sign up free

Set up your business

Start transacting

Grow with reports

EloERP vs. spreadsheets & generic POS

Start free, grow when you're ready

Starter

Growth

Chain

Authorized Service Center Management Software — questions

Related solutions

Run your authorized service center on one system