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EloShop · AI shopping assistant

The AI shopping assistant that sells on every page

EloShop's AI-powered shopping assistant chats with shoppers on your store and WhatsApp: it finds products, compares them, recommends a size, applies the best coupon and places the order — quoting live prices and stock from your ERP.

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  • On your site, WhatsApp and voice
  • English, Urdu and Roman Urdu
  • Live prices and stock
  • Never pretends to be human
What it does

AI chat for ecommerce: what the shopping assistant does for your shoppers

One assistant on every page of your store and on your WhatsApp number. The shopper never has to find a feature — they ask, and the assistant does the shopping with them, from the first question to the placed order.

Search in plain words

"Running shoes for flat feet under 5,000" returns the right products, ranked by how likely the shopper is to buy. Typos and mixed languages are understood.

Search by photo

Upload a photo — or point the phone camera — and the assistant finds the same product or the closest ones you sell.

Compares and recommends

Two or three products side by side on a comparison card, with a recommendation for what the shopper said they need.

Sizes and "does this fit?"

Recommends a size and answers fit questions like "does this case fit my phone?".

Bundles and the best coupon

Builds a bundle around what is in the cart and applies the best coupon the shopper qualifies for, so nobody leaves to hunt for a code.

Places the order

One-page smart checkout that pre-fills from WhatsApp or the customer record, suggests the cheapest courier, and asks a cash-on-delivery buyer to confirm on WhatsApp before dispatch.

WhatsApp · voice · three languages

The same shopping assistant on WhatsApp, in the shopper's own language

The assistant answers on your WhatsApp number as well as your website — browse, order, pay, track and return without leaving the chat. A conversation started on the site carries over to WhatsApp, and back.

  • English, Urdu and Roman Urdu — every answer in the language the shopper wrote in.
  • Voice notes on WhatsApp are transcribed and answered in text, and in voice if the shopper prefers.
  • Voice shopping on mobile — talk to the store, and the assistant reads the cart back.
  • Sign in with WhatsApp — a one-time code instead of a password, so orders, addresses and chats follow the shopper between your site and WhatsApp.
After the order

"Where is my parcel?" — order help without a human

Most messages a store gets after the sale are the same few questions. The assistant answers them from live courier and order data, and does the work itself: it changes a delivery address, starts a return or an exchange within your policy, and only hands the conversation to you when one of your rules says so.

  • Order status with the courier's latest event, on the site and on WhatsApp.
  • Price watch and restock alerts — "tell me when this drops under 3,000" or comes back in stock, sent on WhatsApp.
  • Reviews that answer questions — a summary per product ("runs small, colour as shown") and an answer to "has anyone used this with…?"

Tracking and returns run through the order tracking and courier management you already have in EloERP.

Beyond the chat window

An AI-powered shopping assistant that shapes the store to each shopper

The assistant's work shows up on the pages themselves, not only in the chat.

Live personalisation

The home page, sort order and offers change per shopper, from what they browsed, what they ordered before and where they are.

Product pages it writes

Descriptions, FAQs, size guides and comparison tables per product, in English and Urdu, in your brand's voice — kept fresh as the product changes.

Try it on, see it in your room

A sofa in the shopper's room, glasses on their face, a kurta in another colour — generated from your own product photo.

Ask about this product

Every product page has its own "ask about this product" box, and a question typed into search gets the assistant's answer at the top of the results.

Shoppers who prefer their own AI can also let ChatGPT or Google buy from your store for them — see agentic commerce.

Trust

Why the assistant's answers are right

A shopping assistant is only useful if the shopper can believe it. EloShop's is built so that the facts in a reply come from your books, not from the AI.

Read from the ERP at the moment of asking

Price, stock, delivery date and policy answers are read from EloERP when the shopper asks and inserted into the reply by code. The AI only writes the sentence around them, and a reply that quotes a number without that read is rejected and written again.

Marked "live" where the shopper can see it

Every price, stock level and delivery date the assistant quotes carries a small live marker, so shoppers can tell a fact from your system apart from the assistant's own words.

Never pretends to be human

The assistant never passes itself off as a person. If a shopper asks whether they are talking to a human, it says it is an AI assistant.

Your policies, not its opinion

Delivery, returns and exchanges follow the policies you wrote. It never promises what your stock or policy does not allow, and never shares one customer's details with another.

If the AI is unavailable, the store keeps selling

Search falls back to keyword search over your catalog, the chat shows clearly that the assistant is unavailable, and cash-on-delivery orders queue for confirmation. Shoppers can still find, buy and pay.

Set-up

How to add an AI shopping assistant to your online store

The assistant is part of EloShop, so there is no widget to paste and no catalog to sync.

Open your EloShop store

Use the products already in EloERP, or let the Setup agent import them from Shopify, Daraz, WooCommerce, a CSV or product photos. The assistant reads the same catalog, prices and stock.

Write your policies once

The delivery and returns pages written during setup become the rules the assistant answers by. Change a policy page and the assistant's answers change with it.

Set the greeting and connect WhatsApp

Choose the greeting and which side of the page the chat sits on, and connect your WhatsApp number from your EloERP settings.

Switch it on

The chat appears on every page of every one of the 15 store templates — a panel on desktop, a bottom sheet on mobile — with its own monthly usage cap.

Keep reading

The rest of EloShop

EloShop overviewThe store, the assistant, the agents and the back office in one place.
AI agentsSix agents that run the store behind the assistant, within your limits.
Store templatesFifteen designs, each with the assistant built in.
Agentic commerceLet outside AI assistants find and buy from your store.
Order trackingThe live courier status the assistant reads from.
Product catalogueThe products, variants and attributes the assistant searches.
FAQ

AI shopping assistant questions, answered

What is an AI shopping assistant?
An AI shopping assistant is a chat built into an online store that helps shoppers find, compare and buy products by asking in plain words. In EloShop it sits on every page of your store and on your WhatsApp number, and it can build the cart, apply the best coupon and place the order itself.
Can the assistant quote a wrong price or stock level?
Prices, stock and delivery dates are read from EloERP at the moment the shopper asks and inserted into the reply by code; the AI only phrases the sentence around them. A reply that quotes a number without that read is rejected and written again, and the numbers are marked "live" on screen.
Does it work on WhatsApp and in Urdu?
Yes. The same assistant answers on your website and your WhatsApp number, in English, Urdu or Roman Urdu — whichever the shopper writes in. WhatsApp voice notes are transcribed and answered in text, and in voice if the shopper prefers.
Will shoppers think they are talking to a person?
No. The assistant never pretends to be human; if a shopper asks, it says it is an AI assistant. When one of your rules says a conversation needs a person, it hands over to you.
Can it handle "where is my order", returns and exchanges?
Yes. It answers order status from live courier and order data, changes a delivery address, and starts returns and exchanges within the policy you set. Anything outside your policy, such as a refund above the limit you set, comes to you.
What happens if the AI is unavailable?
The store keeps selling. Search falls back to keyword search over your catalog, the chat shows clearly that the assistant is unavailable, and cash-on-delivery orders queue for confirmation.
Is there a free AI shopping assistant, and what does it cost?
You can try EloShop free for 15 days with no credit card. The AI is a per-store add-on with a monthly usage cap, so there are no surprise bills; pricing is on request, billed yearly or monthly on request. Book a demo for a quote.

Put a salesperson on every page of your store

An AI shopping assistant that knows your real stock, prices and delivery times — on your site and on WhatsApp.

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