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Order Management360° view, bulk ops, verification Multi-Channel SyncShopify, Woo, Daraz, Foodpanda Product CataloguePush, pull & compare storefronts Inventory & Stock SyncBuffers, drift & RTO re-induction
Logistics & delivery
Courier & LogisticsMulti-courier, allocation, NDR Live Order TrackingCockpit + customer tracking page Warehouse & FulfillmentPick, pack & 7-doc print pack
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Financial ReconciliationCOD, gateway, WHT & claims Analytics & ReportsScorecards, margin & P&L Automation & RulesHold, verify & auto-book
Unified commerce
One ERP, storefront to last mile

Multi-channel orders, multi-courier logistics, live tracking and COD & gateway reconciliation — every online sale posted to your real books.

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Ecommerce › Order management

Every order, from placement to delivery, on one screen

A 360° view of every order dimension, an operational lifecycle that can never regress, 20+ filter dimensions with saved views, and bulk operations across hundreds of orders — with verification that catches fraud and duplicates before you ever pay for a shipment.

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Order 360 view

One screen holds every dimension of an order

Stop hopping between fulfillment, accounts and courier portals. The Order 360 view puts line items, money, logistics and customer history in a single place — so an agent can answer any question about an order without leaving the screen.

  • Line items with live stock levels and a per-order margin breakdown
  • A full timeline of categorised events across the order’s life
  • The fulfillment chain and courier tracking, plus the money chain (invoice, payment, returns)
  • Customer lifetime stats and risk tier, right beside the order
  • A print menu covering seven document types — invoice, label, packing slip and more
order #EL-48213 · 360° view
Status
In transit
TCS · CN 7741·2290
Order value
₨ 12,400
COD · margin 31%
Risk tier
Watch
1 prior RTO
Wireless earbuds ×1₨ 8,900
Charging cable ×2₨ 3,500
Timeline · booked → picked up → in transiton track
Order lifecycle

Derived stages that can only move forward

Operational stages are derived from the order’s real state and drive the entire workflow. Transitions validate against rules, push back to the storefront, and a monotonic guard means a status can never silently regress.

1Unverified 2Ready to book 3Booked 4In transit 5Delivered RRTO / Returned / On hold ×Cancelled / Lost

Each transition fires a platform push-back and an event notification from a single status chokepoint, so the storefront, the customer and your reports never fall out of sync.

Work at volume

Filter to the exact orders, then act on all of them at once

20+ filter dimensions, saved

Filter by platform, status, payment type, courier, city, tag, date range, value range, order age, warehouse, agent or SKU — plus reconciliation and verification status. Save presets as private or shared views.

Bulk operations on up to 500 orders

Bulk status change, bulk courier booking, bulk verification approve/reject, bulk hold and release, and bulk print with reprint detection — process hundreds of orders in a single pass.

Manual order entry from any channel

Create orders from WhatsApp, phone, walk-in, email or social media. The customer is auto-created on first order, totals are computed server-side, and an auto-dispatch option gets urgent orders moving instantly.

Live KPI tiles that respond to your filter

Needs action, unverified, ready to book, in transit, delivered-unpaid and RTO-incoming — each tile shows a count and a monetary value, and updates live as you change the active filter.

verification desk
Unverified
38
₨ 412,900
Duplicate suspects
6
same phone + total
Confirmed today
129
via WhatsApp link
Public confirmation link
Customer taps to confirm, edit the delivery address, or cancel — before you book a single parcel.
Verification workflow

Catch fraud and duplicates before you pay for shipping

COD fraud and accidental duplicate orders quietly eat margin. EloERP verifies orders before they reach a courier — so you only ship what’s real.

  • Token-based WhatsApp / SMS confirmation links
  • A public confirmation page where the customer confirms, edits their address, or cancels
  • Duplicate detection on the same phone and total within a configurable window
  • Risk-tier auto-flagging that surfaces the orders worth a second look
Explore the suite

Order management connects to the whole ecommerce module

Courier & Logistics Multi-Channel Sync Live Order Tracking Automation & Rules

← Back to the Ecommerce overview

One order desk

Give your team one screen for every order

360° visibility, bulk actions, and verification that protects your margin — all posting to your real books. Start free for 14 days.

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