Agentic commerce: when an AI agent shops for your customer

Why an agent-bought order needs live stock and live prices

A person who finds the wrong price on a website notices it before paying. An agent does not: it buys on what it was told. If your feed says six in stock and you sold the last one at the counter an hour ago, the agent still places the order — and you either cancel on a customer you never spoke to, or ship late.

Prices work the same way. A feed copied from your website once a day can be a day out of date; a promotion that ended this morning can still be quoted to an agent this afternoon. With agentic commerce, the feed is the shop window and the price tag at once, so it has to come from the system that actually holds your stock and prices.

On EloShop it does. The feed, the store description and every quote the agent checkout gives are read from EloERP — the same stock and price list your shop counter and your other sales channels use.

A store description written for AI crawlers, not just for people

An assistant deciding whether to recommend your store needs answers a product feed does not carry: which cities you deliver to, whether you take cash on delivery, what your return policy is. EloShop publishes them in one machine-readable file at /.well-known/eloshop.json, next to links to the product feeds.

The file is built from the same settings your store and its own shopping assistant use, so when you change a delivery area or a return rule, what AI crawlers read changes with it.

• Policies — delivery, returns and exchanges, in plain words
• Delivery areas from your courier settings
• Payment methods — cash on delivery, wallets, cards
• Feed links — /feed/products.xml and /feed/products.json

// illustrative excerpt
{
  "store": "Zarina Studio",
  "currency": "PKR",
  "delivery_areas": ["Lahore", "Karachi", "Multan", …],
  "payment_methods": ["cod", "jazzcash", "easypaisa", "card"],
  "policies": {
    "returns": "7 days, unworn, tags on",
    "cod": "confirmed on WhatsApp before dispatch"
  },
  "feeds": ["/feed/products.xml", "/feed/products.json"],
  "checkout": "/agent/checkout"
}

Sample store and sample values. Field names shown for illustration.

An order from an AI agent lands in EloERP like any other sale

There is no separate inbox for agent orders and no export to re-key. The order arrives in the same queue as your website, Shopify, WooCommerce and Daraz orders and goes through the same steps: COD confirmation, courier booking, stock movement, ledger posting and courier remittance matching.

That is what makes it safe to let agents buy from you: nothing about the order is special once it is placed.