Pet Store POS Software: What Pet Shops Need and How to Choose (2026)
Pet store POS software bills pet food, accessories and services such as grooming on one receipt, tracks batch and expiry on food and medicines, and keeps stock right across bags, loose weight and pieces. Good pet store software adds loyalty, reorders and accounts behind the till.
Pet shops are more complex than most retail: perishable food, medicines, services and sometimes live animals under one roof. This guide covers what to look for and the questions to ask.
What makes a pet store POS different
- Expiry: pet food, supplements and medicines have expiry dates; selling expired stock is a health and reputational risk.
- Several units: food sells by the sealed bag and loose by the kilogram; treats by the piece and the pack.
- Services: grooming and bathing billed with the shampoo or flea treatment sold at the same visit.
- Animals: if you sell animals, each one needs its own record from purchase to sale.
- Repeat buyers: pet owners buy the same food every few weeks, so loyalty and customer history pay off.
Pet store management software: what it should cover beyond the till
1. Batch and expiry tracking
Record batch and expiry when food and medicines arrive, and see what is expired or close to expiry before it reaches a customer.
2. Multi-category inventory
Dry food, wet food, treats, accessories, medicines and grooming products have different margins, reorder points and suppliers. Track them as separate categories.
3. Purchasing and suppliers
Reorder levels, purchase orders and goods received against them, so you are not counting shelves by hand.
4. Customer and pet profiles
Purchase history and notes (pet name, breed, allergies, preferred food) let staff give personal service and remind owners when food is due.
5. Loyalty
Points on food, treats and services bring regular customers back to you rather than to the supermarket.
6. Grooming appointments
If grooming is a large part of your business, check how bookings are made and how the service reaches the bill.
7. Animal records
Species, breed, date acquired, cost and sale, plus any health and vaccination records your local rules require.
Pet shop POS software: features to check at the counter
- Barcode scanning and in-house label printing for loose and repacked items
- Selling the same food by bag and by kilogram from one stock item
- Services and products on one receipt
- Split payments and loyalty redemption at checkout
- End-of-shift cash-up report
- Selling when the internet is down
Questions to ask a pet store software vendor
- How does it track batch and expiry on pet food and medicines, and what does the expiry report show?
- Can one product be sold by bag and by weight?
- How are grooming services billed together with products?
- How are individual animals recorded from purchase to sale?
- What loyalty rules can I set?
- Does online stock update from in-store sales if I sell online?
- What reports show profit by category: food, accessories, services?
Where EloERP fits for pet shops
EloERP is a cloud ERP with a built-in POS, so the till, stock, purchasing, customers and accounts share one database:
- Batch and expiry on goods received and sales, with a Batch & Expiry report of expired and expiring-soon stock and its value.
- Bag, kilogram and piece — multi-unit products with their own prices and barcodes, and barcode label printing.
- Grooming and other services billed on the same receipt as shampoos, treats and accessories, with split payments.
- Grooming bookings — the Service Management module's pet grooming preset gives each groomer a calendar with clash prevention, plus walk-in tokens for busy days.
- Pet profiles — each owner's pets are saved with breed, coat, temperament and past styles; intake records age, weight, vaccination status, behaviour notes and the style requested.
- Grooming board and alerts — each pet moves from check-in to ready on a visual board, and owners get an SMS, WhatsApp or email when their pet is ready, with a private link to check status and balance.
- Groomer commission — assign the groomer to each pet and commission is calculated automatically.
- Individual animals you sell can be tracked by serial number (for example a tag or microchip number) with purchase and sale dates.
- Loyalty points earned and redeemed at checkout; split payments; customer profiles with invoices, top products and notes.
- Reorders — low-stock alerts and a Min Stock report that becomes a purchase order in one click.
- Online store — connects to Shopify, WooCommerce and Daraz, with online orders posted to the same stock and accounts.
- Offline POS that keeps selling without internet and pushes to the cloud when it reconnects; cash register shifts with X and Z reports.
Pricing is on request and billed yearly (monthly on request). You can start the 15-day free trial with no credit card, or schedule a free demo to see the full pet retail workflow.
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